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SBN Referral Network

Members-only referral and attendance platform

Industry
Professional services
Project
CRM & operations, Custom software
Laptop and phone views of SBN Referral Network's crm & operations

Overview

A private web app for a weekly business referral group. Members log referrals, closed business and one-to-ones themselves, leadership records each meeting on one screen, and the chapter attendance policy is applied automatically.

The project

What we did

SBN is a business referral group that meets every week. We built a private web app where members log their own referrals, closed business and one-to-ones, and where leadership records each meeting's attendance, visitors and activity on a single screen.

The app also applies the chapter's attendance policy on its own. Absences are counted over a rolling six months, with a late arrival counting as half, and members get an automatic reminder email the morning after the meeting at their second and third absence. Emails and text-message sign-in codes are sent through Brevo™, and the dashboard charts use Google® Charts.

Members

What each member sees and does.

Dashboard

Referrals given and received, closed business and attendance at a glance, with trend charts and a time filter.

Referrals

Members log referral slips and track them to closed business, and the receiving member is emailed automatically.

Closed business

Members log Thank You For Closed Business amounts, with a personal report, Top 5 lists and trend charts.

One-to-ones

Record one-to-one meetings between members.

Directory

A member directory with a profile card for each business and tap-to-call phone links.

Self-service profile

Members update their own business details and password.

Text-message sign-in

Members can sign in with their phone number and a one-time code.

Weekly meeting

Leadership's tools for each meeting.

Meeting entry

One screen records every member's attendance, referrals, one-to-ones, visitors and closed business, with live totals.

Attendance types

Present, absent, late, medical and substitute, and past meetings can be reopened and corrected.

Visitor tracking

Visitors each member brings are recorded and totaled.

Door prize draw

Rewards members who enter their own referrals, with one entry per meeting period and a cooldown for recent winners.

Substitute list

A private roster of fill-ins for absent members, with tap-to-call numbers.

Attendance policy

The chapter's rules, applied automatically.

Absence counting

Absences are counted over a rolling six months, a late arrival counts as half, and substitutes and medical absences don't count.

Automatic reminders

Members get an email at their second and third absence, sent once, the morning after the meeting.

Notice controls

Leadership can pause all notices or opt out a single business, and inactive members are never counted.

Attendance page

Leadership see absence statistics and when each member was last sent a notice.

Chapter admin

Reports

Date-range reports per business with chapter totals, showing the measures leadership choose.

Roles

Separate member and leadership roles, so members can only edit their own entries and menus change by role.

Onboarding

One step-by-step form sets up a new business and its user account together.

Policies

Chapter policies kept in one place.