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ServicesContracts & procurement

Technology contracts that fit how you buy.

Corporate teams, healthcare organizations and public agencies buy technology through contracts and purchasing rules. We work inside that process: your agreement or ours, a clear statement of work for each project and the paperwork handled properly.

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A real person on call, priority support and updates in plain English.

What you can expect

Ways to work with us.

Pick the structure that matches the work and how your organization approves spending.

We work with corporate IT and operations teams, healthcare organizations, cities, counties, schools and nonprofits.

Project statement of work
One defined project with a fixed scope, deliverables, milestones and acceptance criteria.
Master agreement + SOWs
Agree on the legal terms once, then add each new project as its own statement of work.
Monthly care retainer
Ongoing maintenance, hosting and support with a defined scope and clear priorities.
Time & materials, capped
For work that’s hard to define up front, billed as it happens with a not-to-exceed limit.
Fractional technical lead
Part-time senior oversight of your roadmap, vendors and developers.

Paperwork, handled

Easy to set up as a vendor.

The contracts and forms purchasing, legal and compliance teams usually ask for.

Team reviewing a statement of work together at a meeting table
  • Your MSA or oursWe review and sign client master services agreements, or provide our own.
  • NDAsSigned before you share anything confidential.
  • HIPAA Business Associate AgreementsFor healthcare work that touches protected health information.
  • Statements of workScope, deliverables, milestones and acceptance criteria for every project.
  • W-9 & vendor registrationThe forms your accounting or purchasing team needs to set us up.
  • Security & accessibility questionnairesCompleted honestly, with notes where something needs a conversation.

Procurement terms

The contract vocabulary, in plain English.

What the common terms in technology purchasing mean, so everyone starts on the same page.

RFP (request for proposal)
A request for vendors to propose an approach, timeline and price for a project. Common for websites and software, where how the work is done matters as much as cost.
RFQ (request for quote)
A request for pricing on work that is already well defined.
IFB / RFB (invitation or request for bid)
A formal bid, usually public, where the lowest responsive and responsible bidder is often selected.
MSA (master services agreement)
The umbrella contract covering legal terms like payment, confidentiality, ownership and liability, so they don’t need renegotiating for every project.
SOW (statement of work)
The project document under an MSA: scope, deliverables, timeline, price and how the work will be accepted.
SLA (service level agreement)
Agreed service levels, such as how quickly different kinds of requests are answered.
NDA (non-disclosure agreement)
An agreement to keep shared information confidential.
BAA (business associate agreement)
Required under HIPAA when a vendor handles protected health information for a healthcare organization.
Change order
A written amendment that adjusts scope, timeline or cost once a project is underway.
Not-to-exceed (NTE)
A cap on time-and-materials billing that can’t be passed without written approval.
Cooperative purchasing
When a public agency buys through a contract another agency already competitively awarded, sometimes called piggybacking.
Sole source
A purchase from one vendor without competition, allowed only in specific circumstances under most procurement rules.

Questions, answered

Ask Alex.

Tap a question for a straight answer. Don’t see yours? Type it in and Alex will reply personally.

Alex FullerEagle Cove · Contracts & Procurement
Can we use our own contract?
Yes. We’re happy to work under your master services agreement and NDA, or we can provide ours. Either way, each project gets its own statement of work.
Will you sign a HIPAA Business Associate Agreement?
Yes. When our work involves protected health information, we sign a BAA before we start.
Do you respond to formal RFPs and RFQs?
Yes. Send the solicitation through our request for proposal page and we’ll follow its format, questions deadline and submission rules.
What happens if the scope changes?
We put it in writing first. A short change order describes what’s changing and how it affects the timeline and cost, and nothing moves until you approve it.
Who will actually do the work?
A small, senior team led by Alex Fuller. The people who write the proposal are the people who do the work.

Schedule a discovery callPick a time that works. No pitch, no pressure. Not sure what you need?Find your fit in about a minute. Have a project scope?Send a request for proposal.